Terms & Conditions

Effective Date: November 6, 2025

Welcome to Vintage Embers! By accessing or using our website, purchasing our products, or booking our services, you agree to the following Terms and Conditions. Please read them carefully before using our site.

1. General Information

This website (www.shopvintageembers.com) is operated by Vintage Embers. Throughout the site, the terms “you” and “your” refer to our visitors, customers, and users.

By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms & Conditions, including additional terms and policies referenced here.

2. Products & Services

All of our goods — including candles, gift boxes, and floral preservation items — are handmade with care. Because of their handcrafted nature, slight variations in color, texture, or design are normal and add to the uniqueness of each piece.

We reserve the right to:

  • Modify or discontinue any product or service at any time without notice

  • Limit quantities available for sale

  • Refuse service to anyone if necessary

3. Pricing & Payments

All prices listed on our site are in U.S. dollars. We reserve the right to change prices at any time without notice.

Payment is required at the time of purchase or booking. We accept secure online payments through trusted third-party processors (such as Square, PayPal, or Stripe).

4. Shipping & Processing

Processing times are noted at the top of our website and may vary depending on season and order volume.

Once an order is shipped, we are not responsible for delays, damage, or loss caused by the shipping carrier. However, we’ll always do our best to help resolve issues if they arise.

5. Returns & Refunds

Due to the handmade and custom nature of our products (including floral preservation items), all sales are final.

If an item arrives damaged or incorrect, please contact us within 7 days of delivery at allie@shopvintageembers.com, and we’ll make it right whenever possible.

6. Event & Workshop Policies

For candle workshops or private event bookings:

  • A non-refundable deposit may be required to reserve your date.

  • Cancellations made within 7 days of the event may not be eligible for a refund.

  • Vintage Embers reserves the right to reschedule or cancel a workshop due to unforeseen circumstances (weather, emergencies, etc.).

7. Floral Preservation Policies

Floral preservation requires timely drop-off or shipping of your flowers to ensure quality results.

  • Once flowers are received, they cannot be returned.

  • The final result will vary based on flower type, condition, and preservation method.

  • Vintage Embers is not responsible for delays or damage caused during flower shipping.

8. Intellectual Property

All content on this website — including text, images, product descriptions, and branding — is the property of Vintage Embers and may not be copied, reproduced, or used without written permission.

9. Limitation of Liability

By using this site or purchasing from us, you agree that Vintage Embers is not liable for any damages, losses, or injuries resulting from the use or misuse of our products or services.

All products should be used as directed. Candles should never be left unattended or burned near flammable materials.

10. Privacy

Your use of our site is also governed by our Privacy Policy, which explains how we collect and use your information.

11. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the State of Nebraska, without regard to conflict of law principles.

12. Contact Us

If you have any questions about these Terms & Conditions, please contact us at:
📧 allie@shopvintageembers.com
🌐 www.shopvintageembers.com